SALES
PLEASE CHOOSE CAREFULLY AS WE DO NOT OFFER REFUNDS/RETURNS OR CREDIT NOTES. EXCHANGES CAN BE MADE FOR AN ALTERNATE PRODUCT OF THE SAME OR GREATER VALUE. PLEASE EMAIL US WITHIN 7 DAYS OF PURCHASE. IF YOU HAVE SPECIFIC NEEDS OR CRITERIA, PLEASE ASK US ANY QUESTIONS AND WE WILL BE
HAPPY TO ASSIST.
SHIPPING & DELIVERY
STANDARD FLAT RATE OF $15 APPLIES TO ANY CUSHION ORDERS
IF YOU ARE PURCHASING FURNITURE PRODUCTS FROM OUR ONLINE STORE, YOU WILL NEED TO CONTACT US
PRIOR TO PURCHASING FOR A SHIPPING QUOTE, HELLO@NARROWWINDOW.COM
WE TYPICALLY OFFER DOOR TO DOOR DELIVERY, WITHIN 1-2 DAYS FROM ORDER, TO MELBOURNE METRO
AREAS WITHIN 15KMS OF THE CBD. PLEASE CONTACT US IF YOU HAVE AN URGENT ORDER.
PICK UP IS AVAILABLE ON REQUEST FROM OUR MELBOURNE STUDIO
RETURNS
UNFORTUNATELY, AT THIS TIME, WE DO NOT OFFER REFUNDS OR RETURNS. WE ARE HAPPY TO FACILITATE AN EXCHANGE FOR AN ALTERNATE PRODUCT OF THE SAME OR GREATER VALUE. PLEASE EMAIL US WITHIN 7 DAYS OF PURCHASE.
OUR PRODUCTS ARE ONE-OFFS AND LIMITED RUN PIECES. WE ARE HAPPY TO PROVIDE FURTHER DETAILS,
PHOTOS OR VIDEOS OF EACH ITEMS SOLD ON OUR WEBSITE.
PLEASE ENSURE TO CAREFULLY REVIEW YOUR PURCHASE AS ONCE AN ONLINE ORDER IS FULFILLED AND
PROCESSED, WE CANNOT CANCEL IT.
IF YOU BELIEVE YOUR ITEM IS FAULTY, PLEASE CONTACT US AND LET US KNOW. PLEASE SEND THROUGH
PHOTOS SO WE CAN ASSESS AS QUICKLY AS POSSIBLE
PRIVACY
YOUR PRIVACY IS VERY IMPORTANT TO US.
WE MAY ASK YOU TO PROVIDE US WITH CERTAIN PERSONALLY IDENTIFIABLE INFORMATION THAT CAN BE
USED TO CONTACT OR IDENTIFY YOU. WE WILL NOT SELL OR DISTRIBUTE ANY PERSONAL INFORMATION.
TERMS OF SERVICES
POLICIES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
USE OF THE WEBSITE CONSTITUTES YOUR AGREEMENT TO FOLLOW OUR POLICIES.
QUESTIONS ABOUT OUR TERMS OF SERVICES SHOULD BE SENT TO US AT HELLO@NARROWWINDOW.COM